Blizzard Lighting weather system Manual do Utilizador descarregar pdf (Página 20)

Page 20

Keeping Your SkyBox™ EXA As Good As New

The xture you’ve received is a rugged, tough piece of pro lighting equip-

ment, and as long as you take care of it, it will take care of you. That said, like

anything, you’ll need to take care of it if you want it to operate as designed.

You should absolutely keep the xture clean, especially if you are using it in an

environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled

drinks.

Cleaning the optics routinely with a suitable glass cleaner will greatly improve

the quality of light output. Keeping the fans free of dust and debris will keep

the xture running cool and prevent damage from overheating.

In transit, keep the xtures in cases. You wouldn’t throw a prized guitar,

drumset, or other piece of expensive gear into a gear trailer without a case,

and similarly, you shouldn’t even think about doing it with your shiny new light

xtures.

Common sense and taking care of your xtures will be the single biggest thing

you can do to keep them running at peak performance and let you worry about

designing a great light show, putting on a great concert, or maximizing your cli-

ent’s satisfaction and “wow factor.” That’s what it’s all about, after all!

Returns (Gasp!)

We’ve taken a lot of precautions to make sure you never even have to worry

about sending a defective unit back, or sending a unit in for service. But, like

any complex piece of equipment designed and built by humans, once in a while,

something doesn’t go as planned. If you nd yourself with a xture that isn’t

behaving like a good little xture should, you’ll need to obtain a Return Authori-

zation (RA).

Don’t worry, this is easy. Just send an email to [email protected],

and we’ll issue you an RA. Then, you’ll need to send the unit to us using a

trackable, pre-paid freight method. We suggest using USPS Priority or UPS.

Make sure you carefully pack the xture for transit, and whenever possible, use

the original box & packing for shipping.

When returning your xture for service, be sure to include the following:

1.) Your contact information (Name, Address, Phone Number, Email address).

2.) The RA# issued to you

3.) A brief description of the problem/symptoms.

We will, at our discretion, repair or replace the xture. Please remember that

any shipping damage which occurs in transit to us is the customer’s responsibil-

ity, so pack it well!

Shipping Issues

Damage incurred in shipping is the responsibility of the shipper, and

must be reported to the carrier immediately upon receipt of the items.

Claims must be made within seven (7) days of receipt.

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Blizzard Lighting weather system Manual do Utilizador Página 20